Position: Customer Support (Croatian Market)

Location: Athens, Greece available onsite or remote

Start Dates: 22 December, 1 January, or 30 January

Shift: Rotational 8-hour shifts between 09:00 and 19:00

Work Schedule: 40 hours per week (5 days/week)

Contract Type: Permanent

Monthly Salary: 1,300 - 1,500 gross

Salary Structure: Paid over 14 months per year

Additional Compensation & Benefits:

• 2 extra salaries (Summer & Easter bonuses)
• Christmas bonus included
• Meal allowance provided
• 3 weeks of fully paid hotel accommodation upon arrival
• 300 relocation bonus
• Full assistance with legal hiring documents and local registration

About the Role

Join our team as a Croatian-speaking Customer Service Agent, based in Athens or working remotely within Greece. You'll be part of a friendly, international team dedicated to helping travelers and accommodation partners enjoy smoother, happier experiences every day.

Responsibilities:

• Handle incoming calls, chats, and emails from customers and partners
• Research and resolve inquiries efficiently and accurately
• Support partners with room, rate, and availability questions
• Provide information using internal systems and tools

What You Bring

• Fluent in Croatian and English
• At least 6 months of experience in customer service, hospitality, retail, or F&B
• Excellent communication and multitasking skills
• Comfortable with computers and online systems
• Resident of Greece or willing to relocate with company support

What You Can Expect

• Supportive and approachable leadership
• A diverse, inclusive, and community-focused environment
• Ongoing learning and career development opportunities
• 25 days of annual leave per year